Privacy Policy

Welcome to the Global Eye Care website, mobile application, related sites, and digital and online services (“Global Eye Care Website”, “Site” or “Sites”), an e-commerce, information and communications service provided by Global Eye Care and all of its affiliated entities (“Global Eye Care”, “we”, “us” or “our”).

We take your privacy seriously and want you to know how we collect, use, share and protect your information. In addition to this Privacy Policy (“Privacy Policy”), users of the Global Eye Care Website should refer to the Global Eye Care Website Terms of Use and any product-specific terms and conditions. You may review policies that specifically relate to patient information (protected health information) provided through the Global Eye Care Online Patient Portal.

This Privacy Policy applies to all websites posted on it. Other Global Eye Care facilities may have their own privacy policies that apply to those websites. You should review those privacy policies in connection with your use of those websites.

Information We Collect:-

Information You Provide to Us: We respect the right to privacy of all visitors to Global Eye Care websites. We receive and store some of the information you enter on our websites or otherwise provide to us through these websites.

Information we collect or you provide on or through our Sites or through the use of our Services includes:

• Data that may reveal your identity, including name, mailing address, billing address, shipping address, email address, home, work and mobile phone numbers, age, date of birth, social security number, insurance policy number, physical characteristics that may reveal your identity, sexual orientation, Internet Protocol address, bank account number, credit or debit card number (for payment purposes only), national origin, ancestry, military or military status, medical conditions, race, nationality, information about physical or mental disabilities, information about religious or philosophical beliefs, political opinions, information about gender at birth and current form of gender expression, information about sexuality, such as pregnancy, childbirth and related medical conditions, any previous criminal convictions, and biometric information (such as fingerprints, physical activity data, psychological characteristics, and fingerprints). facial, gait patterns, genetic and behavioral characteristics, voice, sleep data, iris/retinal scans), and genetic information (including familial genetic information) (collectively, “Personal Data”);
• Information you provide when you fill out forms on our Sites, such as medical appointment forms or product order forms. It also includes information you provide when you register to use our Sites, purchase products or use services available on our Sites or at our facilities. We may also ask you to provide certain information when you report a problem on our Sites. Some forms contain sensitive information, such as health information necessary to provide our services to you;
• Records and copies of your correspondence (including email addresses), when you communicate with us;
• Your responses to surveys that we may ask you to complete for research, development and marketing purposes; and details of transactions you carry out on our Sites and details of the fulfillment of purchase orders you make. You may be asked to provide financial information before placing an order on our Sites. You may also be asked to provide information that is posted or displayed (“Posted”) on publicly accessible sections of the Sites or sent to other users of the Sites or to third parties (collectively, “User Contributions”). Your Contributions are posted and sent to others at your own risk. Although we restrict access to certain pages, please be aware that no security measures are perfect or flawless. Furthermore, we cannot control the actions of other users on our Sites with whom you may choose to share your Contributions. Accordingly, we do not and cannot guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Automatically:

We collect certain information about you automatically when you browse or use our Sites. Information that is collected automatically includes usage details, Internet Protocol (IP) addresses, session replay and recording technology (recording your movements, clicks, etc., on our Sites), and information collected by cookies, web beacons, pixel tags and other tracking technologies. As you browse or interact with our Sites, we may use automated data collection technologies (such as session replay and tracking technologies described above) to collect certain information about your devices or browsing behaviors and patterns, including in particular:

• Usage details. Details of your visits to our Sites, such as traffic, location, logs, referring/exit pages, the date and time of your visit to or use of our Sites, error information, clickstream data, and other communication data and the resources you access and use on or within our Sites.

Device information. Information about your computer or mobile device and your Internet connection, including in particular your Internet Protocol (IP) address, operating system, browser type, and application version information.
Location data. Information about your location is collected using geolocation technology. Global Eye Care’s mobile apps and services do not use Geolocation is generally used. However, the Global Eye Care App may collect and use geolocation information for the sole purpose of facilitating your check-in for a scheduled appointment. You may disable this feature on your mobile device at any time by deleting the permission granted to the Global Eye Care App to use location services.
The information we collect automatically may include personal data, or we may retain or associate the information we collect with personal data or information we collect in other ways or receive from third parties. These actions help us improve our Sites and provide a better service that provides a more personalized user experience, by enabling us to:

• Estimate audience size and usage patterns
• Improve the presentation of products and services
• Store information about your preferences, allowing us to customize the Site according to your specific interests
• Recognize you and/or verify your identity when you visit our Sites again

• The technologies we use to collect data automatically include:

- Cookies (or browser cookies). We or our service providers may use cookies, web beacons and other technologies to receive and store certain types of information when you interact with our Sites using a computer or mobile device. A cookie is a small file or piece of data sent by a website and stored on your computer’s hard drive or mobile device. On your computer, you may refuse to receive cookies by activating the appropriate browser setting, and similar options may be available on your mobile device in your operating system or browser preferences. However, if you enable this setting, you will not be able to access or use certain parts of our Sites. Unless you change your browser or operating system settings to prevent the use of cookies, our system uses cookies when you visit our Site from a browser or use our mobile application. - Pixel Tags and Web Beacons Some pages on our Sites, or in our emails, may contain small electronic files known as web beacons (also called clear gifs, pixel tags, and single-pixel gifs) that allow us, for example, to count the number of users who visit those pages or open emails, and other statistics about our Sites (including, for example, recording the popularity of certain content on the Sites, and checking system and server compatibility). For example, we use Tealium, Inc. (“Tealium”) to understand how users interact with our Sites. We use this information to help us improve the user experience on our Sites.

- Google Analytics We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), to collect certain information about your use of our Sites. Google Analytics uses cookies, which are text files stored on your computer, to help our Sites analyze how users use our Sites. More information about how Google uses data when you visit our sites is available in the “How Google uses information from sites and apps that use our services” section (at https://policies.google.com/technologies/partner-sites) We may also use advertising features of Google Analytics or other advertising networks to show you interest-based ads based on your online activities. For more information about Google Analytics, please visit the Google website and pages that explain Google Analytics, including https://marketingplatform.google.com/about/.

- Do Not Track Signals. Some browsers allow you to send signals to websites and online services that you prefer not to have your online activities tracked. We do not currently honor these signals; however, we do not track your online activities or activities on third-party websites or other online services for any purpose, including advertising, unless you specifically opt in to a program or campaign that allows such tracking.

Email, Newsletter and Related Services: -

Our Sites allow you to communicate with us or third parties. For example, you may subscribe to Global Eye Care’s free email newsletter. You may unsubscribe from the newsletter at any time. If you would like us to stop sending you these emails, you may use the unsubscribe feature or link included in our marketing emails.

We may share emails you send to us via email links on our Site with customer service representatives, employees, medical professionals or agents who are best able to respond to your inquiries. We will make every effort to respond as soon as possible after receiving your emails. Once we have responded to your email, the emails will be deleted or stored, depending on the nature of your inquiry. Please note that emails you send to us via email links on our Site are not automatically encrypted, so it is possible that unencrypted emails may be accessed or read by another Internet user while they are in transit to us.

Surveys:-

We conduct surveys of visitors to our site from time to time. The information collected from these surveys is used in an aggregate, non-specific manner to help us understand the needs of our visitors so that we can improve our site. Information may be shared with third parties with whom we have a business relationship.

We typically ask for personally identifiable information in surveys, but if we ask for contact information for follow-up purposes, you may decline to provide it. If survey participants choose to provide personal information (such as email address), it will be shared with those who need to see it to answer the question or request, or with third parties who provide data management services to our site. These third parties have given their consent to keep the survey data confidential.

How we use the information we collect:

In addition to the uses described above, we use the information we collect for purposes including:

• Improving the performance and user experience of our Sites
• Operating, evaluating and improving our business
• Providing healthcare services
• Executing purchases and fulfilling orders and requests for products, services or information on our e-commerce sites, including Global Eye Care Store and Global Eye Care Market
• Processing returns or exchanges on our e-commerce sites, including Global Eye Care Store and Global Eye Care Market
• Tracking and confirming orders from our e-commerce sites, including Global Eye Care Store and Global Eye Care Market
• Delivering or installing products
• Marketing and advertising products and services, including by inferring your interests from your interactions with our websites and newsletters, and tailoring advertisements, newsletters and offers to you (on our websites and other websites) based on your interactions with us in our stores and the interests you express online
• Sending email newsletters
• Conducting research and Analytics
• Communicate with you about your account, special events, and surveys
• Create and manage your accounts with us

We may combine this information with any other information we have in our records about you, including any protected health information about you, if you are a patient of Global Eye Care. If we combine this information with your protected health information, we will treat all of that information as protected health information and will only use or disclose that information as described in our Notice of Privacy Practices.

Data Retention:-

We will retain your information for as long as your account is active or as needed to provide you with the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request that we delete your data by contacting us as described below. However, we may not be able to fulfill your request in all circumstances in light of applicable laws and regulations. For example, we may be required by law & order to retain certain data about you that may identify you, such as your medical records and other information. We may also have a legal basis or obligation to retain your medical or other information to provide care and treatment or to comply with our professional, legal, and other obligations.

Disclosure of Your Information:-

We may share information we collect about you with third parties we work with to help us provide the Site and provide the products and services offered on it. We may disclose your personal data to affiliates, contractors, service providers, and other third parties we use to support our business, and any such use of personal data containing protected health information will be in compliance with this Notice of Privacy Practices, and any permission you have granted. The services provided by these organizations include information technology and infrastructure support services, advertising and marketing services, and payment processing. Our advertising and marketing partners may receive and use your personal data to assist us in our advertising and marketing activities. However, in all cases, we assure you that these third parties agree with us to protect your data. Our partner Everyday Health may use a third-party advertising network service provider, such as Collective Media, to help deliver ads on this Site.

We may provide these third parties with aggregate statistics about our visitors, traffic patterns and related site information. This data describes site usage patterns collected during visits to our website each month, but does not contain information that personally identifies you, unless you have given us permission to share this information.

We may also disclose your personal data:

• To a buyer or successor in the event of a merger, divestiture, restructuring, reorganization, liquidation, or sale or transfer of some or all of our assets, whether as a going concern or by reason of bankruptcy, liquidation or similar proceedings, in which case personal data held by Global Eye Care about users of our sites would be among the transferred assets.
• To fulfill the purposes for which you provided the information to us.
• For any other purpose we disclose when you provide the information to us with your consent.
• To comply with a court order or other legal process, including responding to any governmental or regulatory request.
• To affiliates to offer you their products or services, if you have purchased one of our products and have not opted out of such disclosure. For more information, please see the “Choices about How Personal Information is Used and Disclosed” section;

• To enforce or apply our Terms of Use and other agreements, including billing and collection.
• If we believe disclosure is necessary or appropriate to protect the rights, property or safety of Global Eye Care, our customers or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction purposes.

Choices about how we use Your Information and Disclosure:-

Our sponsors and advertisers have agreed that they will not collect any personal information that would identify visitors to our sites while they are using them, but we do not control third parties’ use of cookies or how they manage the information they collect through the use of cookies. These third parties may combine the information they collect with information from their other customers for their own purposes and in accordance with their own privacy policies.

In addition, we strive to provide you with choices regarding the personal information you provide to us. We have created or provided mechanisms that allow you to control your personal information, including:

• Cookie and advertising settings. You can adjust your browser or operating system settings to reject all or some cookies, or to notify you when cookies are being sent. If you disable or reject cookies, please be aware that some parts of our sites may be inaccessible or may not function properly.

• Promotions from Global Eye Care. If you do not wish to receive promotions for our products and services via your email address, you may opt out of receiving such communications at any time by clicking on the unsubscribe link at the bottom of any email or other promotional communication you receive from us or by submitting a request to the Preference Center. This opt-out does not apply to information you provide to Global Eye Care when purchasing our products or using our services. If you would like to opt out of sharing your information, please email us at gecpress@gec.med.sa.
• Disclosure of your information to our affiliates. When you purchase our products, you consent to us sharing your personal data with our affiliates for their marketing purposes. If you would like to opt out of receiving promotions from our affiliates, you may do so by clicking on the unsubscribe link at the bottom of any email or other promotional communication you receive from them. If you would like to opt out of sharing your information, please email us at gecpress@gec.med.sa.
• Targeted advertising. To learn more about interest-based advertising and your rights and choices regarding opting out of receiving promotional communications, please note that if you choose to opt out of targeted advertising, you will still be shown ads, but they will not be based on your online activity. We do not control third parties’ collection, use, and disclosure of your information for interest-based advertising.

Your Rights Regarding Information, Access, and Correction:-

If you are a patient of Global Eye Care, you may access your health information through the Health Information Management Department. For more information on how to request medical records, send us your questions at https://gec.med.sa/?Sec=6 You may also request correction of your health information as a patient through the Health Information Management Department. You may request that your account be deactivated, but we will still be required to retain your health information under Saudi Personal Data Protection Law.

Security Measures:-

Whether you visit the Global Eye Care website or go to one of our clinics, we use appropriate security measures to protect the confidentiality of the personal information under our control, and we restrict access to it appropriately. We use a variety of information security measures to protect your online transactions with us. Global Eye Care uses encryption technology, such as Secure Socket Layer (SSL), to protect your personal information during data transmission. SSL protects information you transmit through our website, such as order information including name, address, and credit card number. However, Global Eye Care cannot ensure or warrant the security of any information you transmit to us, and you transmit it at your own risk. We have taken reasonable steps to ensure the security and confidentiality of personal information you may provide to us. However, you should be aware that electronic transactions over the Internet are not necessarily secure from interception; therefore, we cannot guarantee the security or confidentiality of such transactions.

Children''s Privacy Protection:-

Other than our online patient services, our Sites are not intended for users under the age of 18. No one under the age of 18 is permitted to submit any information to or through our Sites. We do not knowingly collect personal data from users under the age of 18. If you are under 18 years of age, do not use our Sites or provide any information to or through any of its components, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn that we have collected or received personal information from a user under 18 without verification of parental consent, we will delete that information. If you learn that we have received information from a user under 18 years of age, please contact us using the contact information below.

Our online patient services are available to patients 18 years of age and older. They are also available to patients between the ages of 13 and 17 with the consent of their parents or legal guardians.

Links to other sites :-

Our Sites may link to other sites, each of which has its own privacy policies. Be sure to review the privacy policy on the site you are visiting.

Privacy Policy Updates :-

We may need to update our Privacy Policy as technology changes and as Global Eye Care evolves. If we make significant changes to this Privacy Policy, we will post a message.

We will notify you of these changes on our websites.

Contact Information:-

If you have a question or concern about your privacy, please contact the Global Eye Care Privacy Officer using the contact information below:

privacyoffice@gec.med.sa